Salesforce is saying a number of main updates to Slack that may allow clients to leverage their dialog historical past for AI apps and brokers.
The corporate is saying a real-time search (RTS) API, which surfaces up-to-date discussions, information, and channels to supply brokers entry with context-aware data. To make sure safe use of data, knowledge stays in Slack and the API adheres to current consumer entry permissions and solely retrieves knowledge that’s related to the question.
“It unlocks your group’s collective intelligence, securely connecting brokers to conversations and choices that have been as soon as trapped in silos,” Salesforce wrote in a weblog put up.
Slack additionally now has its personal Mannequin Context Protocol (MCP) server, which can allow AI brokers to search out data and act autonomously on behalf of Slack customers.
“With this basis, builders can transfer past primary integrations to create contextual, clever experiences that automate complicated workflows. Their brokers can now search, analyze, and act on Slack knowledge to ship extra correct, related, and customized outcomes — decreasing hallucinations and rising reliability. The outcome: smarter, extra steady brokers that customers can belief and undertake at scale,” Salesforce wrote.
The corporate additionally introduced Work Objects, a normal means for third-party knowledge to be displayed in apps, in order that customers can talk, share, and take actions with out leaving Slack.
In line with Salesforce, a number of corporations are already leveraging these new options to construct functions for Slack customers, together with Anthropic, Cognition Labs, Cursor, Dropbox, Google, Notion, Perplexity, Vercel, and Author.
“Alongside Slack performance, {the marketplace} apps and third-party integrations play a vital function in making a unified ecosystem for human-AI collaboration. {The marketplace} makes it simpler than ever for patrons to find instruments that customise and securely lengthen the performance of Slack to suit their groups’ wants,” the corporate wrote.
